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  • Reducing Unscheduled Hospital Admissions
    • Reducing Crisis Care amongst Older Patients
    • Establishing Self Care Education for many more LTC patients
    • Improving Medication Concordance and reducing wastage
  • Modernising the patient check-in process
  • Self care education and information prescriptions for care plans
  • Achieving a truly effective Sexual Health IT System
  • Establishing Information Prescriptions
    • Encouraging more appropriate use of health services
  • Real-time Patient Survey data to monitor satisfaction levels
  • Self Service in healthcare to improve productivity and accessibility
    • Touch screen kiosks for more accessible information
    • Improving your organisation’s website and use of internet-based Communications
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  • “Staywell” self care education programmes
    • Long Term Conditions covered by the Staywell Self Care Education Programme
    • Self care education with a range of deployment options
  • “FAST” real-time patient surveys
  • "into..." patient check-in system for reduced DNAs
    • into... Kiosk-Based Check-In
    • into... Pre-assessment Questionnaires
    • into... Wayfinding
    • into... Patient Calling
    • into... Online Check-In
    • into... Management System
    • into... System Integration
    • into... Patient Check-Out
  • “INFORM” sexual health system
  • “info2you” information prescription system
  • “InfoManager” information management system
  • “PHIS” Public Health Information Service
  • “Going Strong” falls prevention education software
  • “Self-Serv” PC tablets, touch screens and kiosks
  • “WebWise” bespoke web development work
  • "HealthChecker" lifestyle assessment & health education tool
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  • Translation
• Case Studies
  • Aberdeenshire Staywell - Reducing hospital admissions and bed days for patients with long term conditions
  • Birmingham Health Exchange - accessible health promotion for hard to reach groups
  • George Eliot Hospital – a website and information service fit for a Foundation Trust
  • Using touch screen technology to improve services, information access and productivity
  • South Essex Partnership University NHS Foundation Trust: State-of-the-art website design and how to capitalise on it
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George Eliot Hospital – a website and information service fit for a Foundation Trust

CHALLENGE
The George Eliot Hospital NHS Trust, a single site NHS Trust with close ties to their community healthcare and voluntary partners, were in the final stages of applying for Foundation Trust status. They wanted to simplify their existing website to make it much easier:

• for patients and visitors to find out the information they needed
• to promote the benefits of the Foundation Trust application and encourage interactive membership
• to make it easy to donate to the hospital Trust and encourage volunteers
• for GP’s and other healthcare professionals to access consultant and hospital contacts quickly and directly
• to expand the website easily as progression demands.

SOLUTION
We developed the Trust website - www.geh.nhs.uk - with full content management facilities to enable them to edit a full events calendar, a membership administration section and database and all other services entries shown on the site. The system has been built to easily extend further in the near future to include Intouch with Health’s Public Health Information Service (PHIS) and Information Prescription system (info2you) launched following our recent involvement with the pilot Department of Health project. This will individually tailor information for patients and carers of all ages and greatly improve the patient experience. It will also be easily accessible via touch screen kiosks to be placed throughout the Trust premises for ease of accessibility 24 hours a day, 7 days a week.

RESULTS
The project has recently been completed and is aiding the Trust in continuing its close links with the community and enabling the public and GP’s to easily find their contact within the Trust. The expansion of the services it will offer will make it one of the frontrunners in meeting the Department of Health’s requirement to start issuing “Information Prescriptions” to the people that it serves.