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  • Reducing Unscheduled Hospital Admissions
    • Reducing Crisis Care amongst Older Patients
    • Establishing Self Care Education for many more LTC patients
    • Improving Medication Concordance and reducing wastage
  • Modernising the patient check-in process
  • Self care education and information prescriptions for care plans
  • Achieving a truly effective Sexual Health IT System
  • Establishing Information Prescriptions
    • Encouraging more appropriate use of health services
  • Real-time Patient Survey data to monitor satisfaction levels
  • Self Service in healthcare to improve productivity and accessibility
    • Touch screen kiosks for more accessible information
    • Improving your organisation’s website and use of internet-based Communications
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  • “Staywell” self care education programmes
    • Long Term Conditions covered by the Staywell Self Care Education Programme
    • Self care education with a range of deployment options
  • “FAST” real-time patient surveys
  • "into..." patient check-in system for reduced DNAs
    • into... Kiosk-Based Check-In
    • into... Pre-assessment Questionnaires
    • into... Wayfinding
    • into... Patient Calling
    • into... Online Check-In
    • into... Management System
    • into... System Integration
    • into... Patient Check-Out
  • “INFORM” sexual health system
  • “info2you” information prescription system
  • “InfoManager” information management system
  • “PHIS” Public Health Information Service
  • “Going Strong” falls prevention education software
  • “Self-Serv” PC tablets, touch screens and kiosks
  • “WebWise” bespoke web development work
  • "HealthChecker" lifestyle assessment & health education tool
• Support Services
  • Strategy and Planning
  • Product Evaluation
  • Content Collation
  • Translation
• Case Studies
  • Aberdeenshire Staywell - Reducing hospital admissions and bed days for patients with long term conditions
  • Birmingham Health Exchange - accessible health promotion for hard to reach groups
  • George Eliot Hospital – a website and information service fit for a Foundation Trust
  • Using touch screen technology to improve services, information access and productivity
  • South Essex Partnership University NHS Foundation Trust: State-of-the-art website design and how to capitalise on it
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Birmingham Health Exchange -

accessible health promotion for hard to reach groups

CHALLENGE
When Birmingham Health Exchange was formed in 2006 to accelerate health promotion in the Heart of Birmingham it needed a complete, public health communication solution. Centred on Birmingham’s City Library and with supporters based in community centres, GP practices, local libraries and other sites throughout the Heart of Birmingham area, BHE needed to be able to offer health information, education, advice and local signposting to citizens, patients and their carers. Moreover, BHE’s focus was to be on the multi-ethnic and most challenged parts of the inner city, therefore “accessibility” of communications would be a key issue. BHE also wanted to invite citizens to become members of the Exchange so as to receive regular contact and support.

SOLUTION
We developed BHE’s health website with full content management facilities so they could edit their local events calendar and other local services information. The site also included a membership administration section and database. To create a really rich source of health information for site visitors we added Intouch with Health’s “Public Health Information Service” comprising thousands of fact sheets on medical conditions, support groups and many other topics. This also included “Sounds Healthy”, Intouch’s collection of translated health information in a range of languages both in text form and, for those not literate in their own language, in audio form. To make the website and all its content as accessible as possible, we supplied BHE with touch screen kiosks to place in all its community sites and the Central Library, ensuring the service is available 24/7.

RESULTS
In only two years BHE has grown substantially in its community presence and the role it plays as chief provider of health promotion services to Heart of Birmingham PCT. The website has high volume traffic as do all of the kiosks in its various sites. BHE has asked us to help expand the services it can offer including early stage health risk detection in older patients using Intouch’s “Staywell” programme, and meeting the Department of Health’s requirement to start issuing “Information Prescriptions” to the patients and carers it serves.