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    • into... Kiosk-Based Check-In
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    • into... Patient Calling
    • into... Online Check-In
    • into... Management System
    • into... System Integration
    • into... Patient Check-Out
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Patient Check-In & Calling System

Intouch is delighted to announce the signing of a strategic agreement with University Hospitals Birmingham NHS Foundation Trust (UHB).

Under the terms of the agreement, Intouch and UHB will develop further what they believe is the strongest patient check-in and calling system available to the NHS.

“Intouch’s 10 years in supplying patient communication software systems to the NHS, and UHB’s position as a leading Foundation Trust and a leader in the NHS with its innovative use of technology, has given this agreement exceptional credentials in this growing market – a market fuelled by a very strong business case in terms of NHS Trust efficiencies and an enhanced patient experience,” said Gordon Lorimer, a Director at Intouch.

UHB are planning to roll out this new system, originally developed in-house and then optimised with a fresh look and multiple languages by Intouch, to their new hospital opening in June 2010.  The new Queen Elizabeth Hospital Birmingham is on time and on budget and will be the first new acute hospital in Britain's second city for 70 years. The new hospital will replace Queen Elizabeth and Selly Oak hospitals, which already have strong reputations for the quality of services they provide. UHB’s vision is to deliver the best in care.

Commenting on the agreement Dean Grinham, Programme Delivery Manager at UHB  said: “The Trust will enjoy the benefits of these kiosks in our current sites and then these proven systems will be deployed at our flagship hospital when it opens next year. We are building our outpatient experience and patient flow around these systems believing that they will help to manage the smooth flow of the over 40,000 outpatient visits we expect to handle per month.”

The system is about more than just a highly efficient patient check-in process. It is a complete self-service solution with several different modules. One goal that the Trust expects to achieve is the further reduction in the number of people who fail to turn up for appointments (DNAs) through patients being shown and asked to verify their details when they check-in.

Another innovation that is helping to reduce the average check-in to single figure seconds is the barcode scanner on each kiosk that recognises the patient from the appointment letter so long as several additional criteria are met.

With its distinctive branding, the “into…” range extends from into…check-in, to:

into… Patient Demographic updates
into… Patient Calling