Modernising the patient check-in process
More and more Hospital Trusts are recognising the inefficiencies of an entirely manual patient check-in process. Staff productivity can be increased and DNAs reduced by the introduction of specially designed software on self-service touch screen kiosks. It also means less queuing and a better service for patients. Intouch’s new into... patient check-in software and hardware package is easy to use, with multi-lingual access and clever use of bar-coded appointment letters to speed up registration and the resulting patient flows.Reducing DNAs using self service kiosks
Modules can be added to the patient check-in system for checking a patient’s demographic details and that the information held about them – address, phone, mobile number – are correct. This helps to ensure that second appointment letters and SMS appointment reminders do actually get to the patient, thus helping to reduce DNAs. Additional modules provide everything from patient “wayfinding” in large sites, to online check-in, to pre-discharge satisfaction surveys.Latest News
- Mid Yorkshire Hospitals selects Blue Prism and Intouch for new technology to improve patient care and experience
A large acute hospital Trust in Yorkshire has recently worked with Blue Prism and Intouch to put in place innovative new patient systems which are improving patient care and experience.
- 'FAST' real-time patient surveys helping to improve the patient experience.
Western Cheshire Primary Care Trust and Cheshire and Wirral Partnership NHS Foundation Trust have recently implemented a number of Intouch's 'FAST' real-time patient surveys to help to improve the patient experience.
- Installation of self service kiosks for patient check-in at Birmingham’s new flagship hospital
Intouch with Health’s strategic agreement with University Hospitals Birmingham NHS Foundation Trust (UHB) is progressing well.
