• Home
• About Us
  • Company Background
  • What We Do
  • Meet the Team
  • Affordability
• Your Healthcare Issues
  • QUIPP and other key healthcare challenges
  • Reducing Unscheduled Hospital Admissions
    • Reducing Crisis Care amongst Older Patients
    • Establishing Self Care Education for many more LTC patients
    • Improving Medication Concordance and reducing wastage
  • Modernising the patient check-in process
  • Self care education and information prescriptions for care plans
  • Achieving a truly effective Sexual Health IT System
  • Establishing Information Prescriptions
    • Encouraging more appropriate use of health services
  • Real-time Patient Survey data to monitor satisfaction levels
  • Self Service in healthcare to improve productivity and accessibility
    • Touch screen kiosks for more accessible information
    • Improving your organisation’s website and use of internet-based Communications
• Our Products
  • “Staywell” self care education programmes
    • Long Term Conditions covered by the Staywell Self Care Education Programme
    • Self care education with a range of deployment options
  • “FAST” real-time patient surveys
  • "into..." patient check-in system for reduced DNAs
    • into... Kiosk-Based Check-In
    • into... Pre-assessment Questionnaires
    • into... Wayfinding
    • into... Patient Calling
    • into... Online Check-In
    • into... Management System
    • into... System Integration
    • into... Patient Check-Out
  • “INFORM” sexual health system
  • “info2you” information prescription system
  • “InfoManager” information management system
  • “PHIS” Public Health Information Service
  • “Going Strong” falls prevention education software
  • “Self-Serv” PC tablets, touch screens and kiosks
  • “WebWise” bespoke web development work
  • "HealthChecker" lifestyle assessment & health education tool
• Support Services
  • Strategy and Planning
  • Product Evaluation
  • Content Collation
  • Translation
• Case Studies
  • Aberdeenshire Staywell - Reducing hospital admissions and bed days for patients with long term conditions
  • Birmingham Health Exchange - accessible health promotion for hard to reach groups
  • George Eliot Hospital – a website and information service fit for a Foundation Trust
  • Using touch screen technology to improve services, information access and productivity
  • South Essex Partnership University NHS Foundation Trust: State-of-the-art website design and how to capitalise on it
• Contact Us
• News

Real-time Patient Survey data to monitor satisfaction levels

At all times now, if they are to attain the required standards, Trusts require patient survey data to monitor the patient experience and levels of satisfaction being achieved across their sites and services. Waiting for the results of an annual survey is no longer enough – it’s too late by then.

Patient Survey systems must offer flexibility

Patient access to any survey these days needs to be via a wide range of media to suit their circumstances. There also needs to be flexibility in the questions and answer options which managers and/or clinicians can set up and they should be able to do this themselves, with ease.

Intouch’s FAST patient survey system allows all this flexibility, with real-time collection and viewing of results so that any problems can be addressed promptly. Access media range from online and on paper, to kiosks, portable tablets, PDAs and telephone.