Real-time Patient Survey data to monitor satisfaction levels
At all times now, if they are to attain the required standards, Trusts require patient survey data to monitor the patient experience and levels of satisfaction being achieved across their sites and services. Waiting for the results of an annual survey is no longer enough – it’s too late by then.Patient Survey systems must offer flexibility
Patient access to any survey these days needs to be via a wide range of media to suit their circumstances. There also needs to be flexibility in the questions and answer options which managers and/or clinicians can set up and they should be able to do this themselves, with ease.Intouch’s FAST patient survey system allows all this flexibility, with real-time collection and viewing of results so that any problems can be addressed promptly. Access media range from online and on paper, to kiosks, portable tablets, PDAs and telephone.
Latest News
- Mid Yorkshire Hospitals selects Blue Prism and Intouch for new technology to improve patient care and experience
A large acute hospital Trust in Yorkshire has recently worked with Blue Prism and Intouch to put in place innovative new patient systems which are improving patient care and experience.
- 'FAST' real-time patient surveys helping to improve the patient experience.
Western Cheshire Primary Care Trust and Cheshire and Wirral Partnership NHS Foundation Trust have recently implemented a number of Intouch's 'FAST' real-time patient surveys to help to improve the patient experience.
- Installation of self service kiosks for patient check-in at Birmingham’s new flagship hospital
Intouch with Health’s strategic agreement with University Hospitals Birmingham NHS Foundation Trust (UHB) is progressing well.
