Intouch is showing NHS Trusts how self-service technology in healthcare can boost productivity and improve the patient experience.

 

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Real-time Patient Survey data to monitor satisfaction levels

At all times now, if they are to attain the required standards, Trusts require patient survey data to monitor the patient experience and levels of satisfaction being achieved across their sites and services. Waiting for the results of an annual survey is no longer enough – it’s too late by then.

Patient Survey systems must offer flexibility

Patient access to any survey these days needs to be via a wide range of media to suit their circumstances. There also needs to be flexibility in the questions and answer options which managers and/or clinicians can set up and they should be able to do this themselves, with ease.

Intouch’s FAST patient survey system allows all this flexibility, with real-time collection and viewing of results so that any problems can be addressed promptly. Access media range from online and on paper, to kiosks, portable tablets, PDAs and telephone.