Intouch is showing NHS Trusts how self-service technology in healthcare can boost productivity and improve the patient experience.

 

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Interactive self service touch screen kiosk check-out service

Health outcome measures - The into... Check-out system runs on a kiosk, a tablet PC and can be accessed via the Internet
An example of one PROM collection method.
When patients are going home, having either been inpatients or outpatients, it is an ideal time to capture their feedback if this can be done very easily and quickly.

The experience of their stay will still be very fresh in their mind, but in most cases the challenge is that the patient simply wants to return home.

Many are with loved ones who they may not have seen for a while and so it is difficult to demand their time.

The into... co system runs on a kiosk, a tablet PC, or can be accessed across the internet. It is designed to be very simple and quick to use with a simple patient identification method, (often a hospital number entered by staff).

The system asks the questions to gain Patient Reported Outcome Measures (PROM) using a very simple method designed to take less than a minute.

In the majority of cases it is envisaged that the patient is assisted in completing the feedback and there are no ‘confirm buttons’ to slow the workflow.