Intouch can help the NHS to increase productivity and improve the quality of services through innovative use of communications technology.

 

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Patient check-in system for enhanced efficiency and patient experience

The into... check-in system from Intouch with Health is designed to improve the patient experience and to increase productivity, particularly for busy out patient departments. The benefits delivered include smoother patient flows, reduced pressure on reception staff, and fewer DNAs (did not attend).

patient_checkin_01Today we often have a technology savvy patient, used to using the internet (currently in 70% of UK homes) and carrying their mobile phone with its ever increasing functionality. This patient is often time starved, looking for choice and is open to new and improved approaches to things that avoid inconvenience, like queueing.

Today’s patient also wants to give the organisation looking after their health all the information that might give them the very best chance of a successful outcome. This opportunity needs to be provided in a way that is highly accessible, secure and easy to use.

Communication with the healthcare provider should be in the language with which the patient feels most comfortable.

Check-In via touch screen for smooth patient flows

All this is achieved by the into... system which is principally touch screen kiosk-based. Self-service kiosks have shown themselves to be valuable additions to the healthcare environment. When used to check in patients, kiosks increase staff efficiency and decrease patient waiting times by automating routine registration procedures and decreasing paperwork.

Other self service access methods that increase access and which are all available with into..., include ‘Elephant kiosks’, tablet PCs, home Internet PCs, Digital TV and even the Nintendo Wi console.

Healthcare providers can adopt different modules in the into... series as listed below. Please click on any module title to find out more.

into... Kiosk-Based Check-In
into... Pre-assessment Questionnaires
into... Wayfinding
into... Patient Calling
into... Online Check-In
into... Management System
into... System Integration
into... Patient Check-Out